As part of our ever growing and evolving mission to align Australian businesses to the way 2018’s savvy customer prefers to conduct business, we are pleased to announce the roll-out of our premium service model – CQA Concierge.
What can you expect from the CQA Concierge service? We understand that the final step of evaluating and comparing purchase quotes can add further delays to getting your business’s needs met. A CQA Concierge will give you time back in your day by not only gathering the quotes you require, but providing expert advice on which vendor’s solution is best suited to meet the exact needs of your business. A CQA Concierge is the next evolution in our commitment to improving outcomes for all parties involved in corporate purchasing in Australia.
Our Concierge service will be available as a free-to-use service in select industry verticals designated “concierge only”. For example, we are pleased to be launching this new, premium service model firstly in Recruitment Solutions. In these select verticals, you will automatically be connected to your CQA Concierge once you submit your request for quote through our website. Instead of receiving individual quotes from multiple vendors, you will receive just one point of contact… your CQA Concierge. Our Concierge service still brings you the purchase information you need in our promised 24 hour turn-around-time, but further simplifies the purchase process by reducing the number of contacts involved. In the future, our Concierge service may be made available in every industry vertical as a premium add-on feature that you can opt-in to using. (Please note: CQA reserves the right to assign a service charge for use of the Concierge in industry verticals that are not designated “concierge only”. If service charges are applicable, you will be notified as such when initiating the request for quote through our website.)
If you have specific questions about using our new Concierge service within your business, please contact us today! We are happy to explain in further detail exactly how our premium service model can assist you in improving your purchasing outcomes. Are you a B2B supplier with a strong industry network and the ability to meet our user’s needs for prompt response and appropriate amount of choice in purchase options? Contact CQA today to find out if you are eligible to become a CQA Concierge!